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Beyond the shitty support and daily errors of not being able to send out broadcasts. They also don’t even give you the option of NOT HAVING RECURRING BILLING! Just another shit-ass IMer asshole to do that to customers.
http://www.aweber.com/faq/questions/30/How+Does+the+Billing+Work%3F
This thing has 2 Comments
Hi Ricky,
I’m concerned about your comments regarding our support and functionality, and would love to talk to you about them.
If you’ve spoken or emailed with someone on our Customer Solutions Team and received anything less than mind-blowingly good support, I’d like to know about it. Please get in touch with me at the email address I left with this comment.
Also, if you’ve had difficulty sending a message, please let me know about that as well. There’s no reason that you should not be able to send messages with your AWeber account, and as far as we are aware, everything has been working as it should. If you feel this isn’t the case, I’ll gladly look into it - I just need to get the details from you.
Regarding our billing - I’m sorry that you don’t like that we bill our users on a recurring basis, but to be honest I don’t anticipate that we’re going to change that practice.
We bill that way not to “do” something to our customers but rather as a convenience to them. Many of our users do not login to their accounts frequently, and would be (to say the least) inconvenienced if we were to force them to manually renew each month, or each year. Additionally, as you’ve shown yourself, we clearly state our billing terms and practices on our website (not only on the FAQ page you listed, but on our order page as well. In no way do we attempt to mask our hide that we bill on a recurring basis.
Ricky, I’d be happy to get some more details on why you’re displeased with AWeber - just get in touch with me.
Thanks for the reply. No need to fix anything for me. I’m fine.
The broadcast problem is something that has happened to me on tons of occasions. I missed out on plenty of opportunities with previous lists I was trying to get information out to.
And if you want to know the truth I also had a list of over 4,000 people jacked from my account and added to someone else’s without ANY permission or action taken against the offender. (yes you can bet this peeved me a tiny bit)
I emailed support with plenty of concerns quite a few times and didn’t get a responses back for some time. I think the only reason I did hear back from someone was because I hounded them until I got some sort of response. Which basically told me, “oh well”.
And whatever on the billing. I see it one way, you see it another. Personally it makes no sense to me that you guys do it because some customers don’t login to their accounts that often. Huh??? If someone has active lists then they are logging in to their account all the freakin’ time. The people you state that don’t login that often would mean they are not very active customers with the service. Which means they are MUCH more likely to ignore you guys automatically renewing their accounts. Which =’s more money in companies pocket.
If it’s such a “convenience” to the customer then how about letting them have the choice of selecting recurring billing or not???
Things that make me go hmmmmmmmmmmmmmmmmmmmm