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4 Responses to “Aweber Sucks!!!”

1. Justin Premick, AWeber Says:
   June 19th, 2008 at 2:28 pm

   Hi Ricky,

   I’m concerned about your comments regarding our support and functionality, and would love to talk to you about them.

   If you’ve spoken or emailed with someone on our Customer Solutions Team and received anything less than mind-blowingly good support, I’d like to know about it. Please get in touch with me at the email address I left with this comment.

   Also, if you’ve had difficulty sending a message, please let me know about that as well. There’s no reason that you should not be able to send messages with your AWeber account, and as far as we are aware, everything has been working as it should. If you feel this isn’t the case, I’ll gladly look into it – I just need to get the details from you.

   Regarding our billing – I’m sorry that you don’t like that we bill our users on a recurring basis, but to be honest I don’t anticipate that we’re going to change that practice.

   We bill that way not to “do” something to our customers but rather as a convenience to them. Many of our users do not login to their accounts frequently, and would be (to say the least) inconvenienced if we were to force them to manually renew each month, or each year. Additionally, as you’ve shown yourself, we clearly state our billing terms and practices on our website (not only on the FAQ page you listed, but on our order page as well. In no way do we attempt to mask our hide that we bill on a recurring basis.

   Ricky, I’d be happy to get some more details on why you’re displeased with AWeber – just get in touch with me.

2. Ricky Says:
   June 19th, 2008 at 5:34 pm

   Thanks for the reply. No need to fix anything for me. I’m fine.

   The broadcast problem is something that has happened to me on tons of occasions. I missed out on plenty of opportunities with previous lists I was trying to get information out to.

   And if you want to know the truth I also had a list of over 4,000 people jacked from my account and added to someone else without ANY permission or action taken against the offender. (yes you can bet this peeved me a tiny bit)

   I emailed support with plenty of concerns quite a few times and didn’t get a response back for some time. I think the only reason I did hear back from someone was because I hounded them until I got some sort of response. And they basically told me, “oh well”.

   And whatever on the billing. I see it one way, you see it another. Personally it makes no sense to me that you guys do it because some customers don’t login to their accounts that often. Huh??? If someone has active lists then they are logging in to their account all the freakin’ time. The people you state that don’t login that often would mean they are not very active customers with the service. Which means they are MUCH more likely to ignore you guys automatically renewing their accounts. Which =’s more money in companies pocket.

   If it’s such a “convenience” to the customer then how about letting them have the choice of selecting recurring billing or not???

   Things that make me go hmmmmmmmmmmmmmmmmmmmm

3. John Johnson Says:
   May 2nd, 2009 at 4:36 pm

   Aweber’s customer service sucks! If you don’t immediately GET IT! They want you to GET down the road. Do not use http://www.aweber.com, don’t waste your time.

4. Ben Says:
   August 6th, 2010 at 2:44 pm

   Aweber does suck. And they filter anything negative that you comment on their blog, even legitimate feedback complaints.

   Here’s what I commented on, from this post:

   http://www.aweber.com/blog/email-marketing/reengaging-inactive-subscribers.htm

   “That looks like just the tool I wanted to use.

   Except I’m on your old pricing system, where I get up to 10k subscribers for only $20/month.

   And for some reason, when management updated the pricing, they decided to leave paying customers on a deprecated system.

   Which leads me to ask, “Why am I still paying for your service anymore?”

   I don’t know.”

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